Redmond’s wins Medal of Excellence Award
BEECH CREEK — A local business has received a prestigious award for its customer service and dedicated commitment to excellence.
And it celebrated the award with employees and customers at a gala affair on Friday night, August 11.
Tera and Brian Redmond, owners of Redmond’s Complete Comfort of Beech Creek, wanted to share their humble thanks in winning the 2017 Bryant Medal of Excellence Award with those who helped make it possible.
More than 100 invited guests enjoyed a hilarious, fun evening “playing the ponies” just as if they were at the Kentucky Derby. The evening also included dinner, refreshments, funny money for wagering and many chances to win prizes.
Guests dressed in appropriate Kentucky Derby style. The women and girls wore fancy dresses and big hats. Some of the men also dressed for the evening, wearing hats, suits, vests and bow ties.
“It was lots of fun. We wanted to do that to thank our employees and our customers,” Tera said.
The award is certainly one to celebrate.
Redmond’s was one of only 15 businesses across the United States to receive the Medal of Excellence from Bryant Heating and Cooling Systems, a leading supplier of heating, ventilating and air-conditioning equipment.
The awards are handed out at the Bryant Dealer Rally in Indianapolis in June to recognize the top 15 dealers who distinguish their business through outstanding customer services, sales and loyalty to the Bryant brand. The award reflects their business acumen and ability to deliver value for their customers and for Bryant.
“It’s a reward to our company,” Tera said. “They review the companies and rate them on customer satisfaction, quality service, training, average growth over three years, equipment we use, indoor air quality products we install and other factors.”
“It’s a big deal,” she said, obviously very happy about the award and also the success of the business she and her husband started about six years ago. They now employ 15 people.
Redmond’s mission is to be “the best heating, ventilation, air conditioning company who creates lifelong relationships with our customers and employees by doing all for His glory.”
Their goal is to make customers as comfortable as family, and their service includes residential and commercial installation and work.
They boast offering 24-hour service, 7 days a week in Lock Haven, Beech Creek, Mill Hall, State College and surrounding areas with convenient scheduling and financing options. Their employees are licensed, insured and fully trained service technicians.
RCC is also community-minded and family-focused.
Community involvement is important to the Redmonds and their family of employees. One of their most rewarding events is participating in the National Multiple Sclerois “Riding to Create a Cure” bicycling fundraiser.
The team from Redmond’s was named outstanding first-year team at the event, taking a team of seven to Ocean City, N.J. and riding 100 miles to Cherry Hill, N.J., to raise money to help find a cure for M.S. The total raised last year was $14,582.
The Redmond’s team is gearing up for this year’s event which will be held on Sept. 23.
It’s apparent, the Redmond family has a thriving business. Tera and Brian have three children and a family of employees who are committed to community, sponsoring and participating in numerous charitable events in the area.
“Our Medal of Excellence winners truly set themselves apart and are the very best of our esteemed group of dealers,” said Matthew Pine, vice president of marketing for Bryant. “Redmond’s Complete Comfort provides an ideal example to our entire network of Bryant dealers of how to take care of customers, run a successful business and always do whatever it takes.”
Redmond’s was built from the ground up by Tera and Brian, and Pine said, “They’ve combined their knowledge and experiences, and Redmond’s was born with a vision to provide an honest company in our community that would provide a high-quality service to the customers of Central Pennsylvania and surrounding areas. This award proves that their vision has come alive in Central PA.”