Service line protection available for Lock Haven homeowners

LOCK HAVEN — The City of Lock Haven has partnered with Service Line Warranties of America (SLWA) to offer protection for home-owners for their external water and sewer lines.

City residents have received a mailer about this protection, and some have even received two letters in the mail. (Those who have not received anything yet should see something come in the mail soon, according to the city.)

The coverage is voluntary. No one is required to buy it.

And the monthly or annual prices for this coverage are affordable, according to a press release from City Hall.

Founded in 2003, SLWA has partnered with more than 400 leading cities and municipalities in the United States to provide repair service plans for lateral lines, for peace of mind and convenience for property owners.

“Many home-owners do not know that damage to the service lines on their property is their responsibility to repair,” said Jason Dershem, city engineer. “In the event of a service line emergency, the home-owner is responsible for scheduling the repair and covering the associated cost. As homes in the City of Lock Haven age, along with the infrastructure serving them, SLWA repair plans provide home-owners with an optional, peace-of-mind solution so they can be better prepared in the event of these unexpected repairs.”

The SLWA Service Line Warranty Program protects against damage to pipes on the home-owner’s property. Repairs to these pipes are not covered by basic home-owners insurance or by the city. If a customer’s line is in need of repair, a call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code.

There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality — all factors that are covered through the SLWA protection program.

The program does not cost the city anything, and no public funds are used to promote or administer the program, the city has stated.

“Our service plans not only cover the cost of the repair, they also provide home-owners with reputable, local contractors who will do the best possible job,” said John Kitzie, CEO of SLWA parent HomeServe USA.

SLWA has been recognized as the nation’s largest, most trusted source of utility line plans endorsed by the National League of Cities. The company is committed to customer service, ethical marketing practices and maintaining an A+ accredited rating with the Better Business Bureau, according to the city’s press release.

For questions about this service, or to enroll, call SLWA at 866-922-9006 or visit