It Is What It Is begins offering curbside pickup, delivery
LOCK HAVEN — Throughout the country, the world even, many businesses from Walmart to small Mom and Pop stores have had to adjust the way they do business due to the COVID-19 pandemic.
In Lock Haven, It Is What It Is has adjusted the restrictions put in place by Gov. Tom Wolf’s administration by conducting sales through online order at their website, shopitiswhatitis.com.
With Clinton County moving into the “yellow phase” of Wolf’s reopening plan today, the business is continuing to expand its services. But they still won’t be allowing the public inside.
“We’re not opening our doors, but not for bad reasons,” Fabre Sanders, who manages the store with her father Art, said. “We want to keep contact to a minimum for awhile.”
Fabre said they made the decision after Lock Haven City Council encouraged businesses to remain cautious.
“We decided because the city of Lock Haven has decided to remain cautious that we would follow their plan and remain cautious,” she said.
But the store is still making some changes to their current system, offering curbside pick up of orders and a delivery service.
“And of course we are still going to ship packages,” Fabre noted.
In terms of when they plan to open their doors, Fabre didn’t have a specific time in mind. She noted they’ll continue to see what the city recommends before moving forward.
The store closed its doors in March and moved a large portion of its in-store inventory onto its website.
“We quickly migrated a vast majority of our inventory onto our website to allow people to order online and have merchandise shipped to their house,” Fabre said.
Although business isn’t as great as when the doors were open, Fabre said the community has really shown their support to the small business.
“The people of Clinton County have been tremendous, offering support at all levels where they can,” she said. “Our regular customers are enjoying the shop-at-home experience. Some are shopping for themselves and some are utilizing our services to send packages near and far to people they can’t spend time with right now.”
“We’ve been doing a lot of Mother’s Day deliveries and can still take orders through Saturday,” she said. “It’s been great, we’re doing a lot of baskets… partnering with Rizzo’s Greenhouse and offering flowers and candy.”
The store has also partnered with nearby The Bus Stops Here, creating Bordeom Buster Baskets for kids with a mixture of both stores’ products.
“There are some on our website and they can be customized with the child’s name and interest,” she said.
Some customers also purchased giftcards to use later, which is helpful, she continued.
“Our business community has been wonderful also, checking up on each other and trying to help each other so that we can all come back stronger than ever when everyone is healthy,” she said.
With businesses given the green light to open today, while still following CDC guidelines, Fabre encourages residents to consider shopping local.
“We need to continue supporting our downtown businesses more than ever. Not everyone was as lucky as we were that we could stay open,” she said. “I think we need to just remember, instead of always going to a big box store consider ‘can I buy this locally?'”