UGI suspends disconnections for nonpayment

VALLEY FORGE –During the coronavirus (COVID-19) emergency, UGI remains committed to providing safe and reliable natural gas service to you 24 hours a day, 7 days a week.

UGI continues to provide reliable service to you while utilizing field operating safety measures such as “social distancing,” use of additional personal protective equipment (PPE), and vehicle disinfecting stations.

To further aid their customers during what is likely a disruptive time, UGI continues to suspend service disconnections for nonpayment.

Additionally, for all customers, UGI will provide a bill credit for any late payment charges billed on or after March 25th, 2020 until further notice. A bill credit for the amount of the late payment charge will be applied on your next billing statement.

If you are having trouble paying your bill, there are options available from UGI’s customer care programs such as budget billing to help with averaging your bill evenly over the year. UGI’s Customer Care Team is also available to answer your questions and concerns at 800-276-2722. Please follow the links below to learn more:

— Login to your online account: https://www.ugi.com

— Register for an online account: https://onlineaccount.ugi.com/portal/CustomerRegistration.aspx

— Sign up for budget billing: https://www.ugi.com/payments-billing/budget-billing/

— Learn more about UGI’s Customer Assistance Programs: https://www.ugi.com/assistance-programs/

UGI knows that the daily changes brought on by COVID-19 present significant challenges to their customers and the communities they serve, but their teams are ready and standing by to help in any way they can. They urge customers with specific questions to call 800-276-2722 to speak with a UGI Customer Service Representative.

In the meantime, they are hopeful that you, your family, friends, colleagues, and communities remain safe and healthy.


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